Directory last updated 21 July 2025
Cancellations made more than 14 days before the course / conference date will receive a refund of monies paid, less £40 + VAT administration charge per delegate.
We regret that cancellations within 14 days of the course / conference cannot be refunded, but you can transfer to the next available date (for a transfer admin fee of £40 + VAT) or a substitute delegate may attend at no additional fee.
In the event of a booking transfer, you must confirm an alternative date with us within 90 days of the cancellation date or you will lose any fees paid. A payment can only be transferred to a maximum of 2 alternative dates before fees are retained.
Where bookings are cancelled at least 32 days (by 4.00pm) prior to the course date the full course fee will be refunded less a 10% admin fee.
For bookings cancelled between 31 and 8 days (by 4.00pm) prior to the course date the course fee remains payable and is non-refundable. Delegates may attend another course of equivalent value free of charge. Where the course is of lesser value, the balance will either be held in credit against your account or set off against outstanding fees at our discretion. There is a 10% admin fee for this arrangement.
For bookings cancelled 7 days or less (by 4.00pm) inclusive of the course date the course fee remains payable and is non-refundable. Delegates may attend another course for an administration fee of 20% + VAT. Where the course duration exceeds one day the fee payable is 10% + VAT.
Delegates may be substituted at any time at no additional cost however notice of such a substitution and full contact details for the substituted delegate must be provided.
SpecialistInfo cannot be held responsible for events outside its control and reserves the right to vary the timing, date and venue of a course where the occasion necessitates, or to cancel the event and issue a full refund of any fees paid.
Please do not hesitate to ask us if you have any questions about these terms and conditions.